Case Study
Equipping Agents for Impact: Elevating Frontline Readiness at HDFC ERGO
HDFC ERGO, a joint venture between HDFC Ltd. and ERGO International of Munich Re Group, is one of India’s leading general insurers. With over 200 branches and 150,000 agents nationwide, empowering agents with more than just compliance or product training was critical.
HDFC ERGO needed a modern solution to equip agents with consultative selling skills, digital know-how, and customer engagement strategies.
Challenges
- Lack of Personalization and Scalability
- Limited Visibility and Real-Time Insights
Solution
By replacing fragmented, one-size-fits-all training with a personalized, mobile-first learning experience, Disprz helped HDFC ERGO engage and upskill its 150,000+ agent network at scale. This shift empowered agents to move beyond basic product knowledge, evolving into digitally fluent, customer-focused insurance advisors—driving performance, motivation, and long-term loyalty across 170+ cities.
Through this partnership, HDFC ERGO deployed a scalable, digital-first skilling platform designed for continuous agent development. With data-driven insights, anytime mobile access, and targeted learning paths, the platform now fuels frontline excellence and builds stronger, more connected agent-customer relationships nationwide.
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What people are saying
We onboarded Disprz as a learning platform 2 months ago, and the experience has been smooth. The platform enables easy integration with any learning provider, thereby allowing learners to seamlessly browse content and upgrade their knowledge. Kudos to Disprz team for their action orientation and quick resolution to any query
At Jumbo, we wanted to empower our employees by democratizing learning. With Disprz’s model & exceptionally well-curated stock, and the brilliant analytics it enables, it was only natural to partner with them in our Digital Learning Journey. We are quiet confident that their new-age, multidimensional mobile learning will help us realize our goal of establishing a learning culture geared toward the digital natives at Jumbo!
Disprz provided a one-stop solution to meet all the learning needs of employee onboarding, training, and development of both our frontline & knowledge workers. This helps us pivot quickly to meet the changing pace of upskilling & reskilling needs of our workforce to deliver a superior customer experience.
We are glad to partner with Disprz, which has enabled us to take our mobile learning application to the next level. Their app is advanced and has a range of features such as personalization, an intuitive visual interface, learning recommendations, etc. In the upcoming weeks and months, we eagerly look forward to harnessing the full range of exciting features and building a culture of continuous learning.
Our company focuses on building a culture of learning as it considers every employee a crucial asset and is committed to their personal & professional development. We partnered with Disprz to leverage their feature-rich centralized learning platform to improve our onboarding process, provide mobile-led training, create and push relevant content, explore self-enrollable content, and more.
Employee learning & development at Paragon Technology & Innovation focuses on building soft skills like time management, leadership and a problem-solving mindset. We have partnered with Disprz as it's a user-friendly learning platform that helps track & monitor learner progress. It has helped us elevate our L&D ecosystem with access to diverse content relevant to us. We are eager to harness the complete range of features such as the SkillsArchitect & SkillBuilder in upcoming months.
