97%
Annual CPD Completion
Rate Across 5000+ Agents
77+ minutes
Average Upskilling
Time Per Month
8+ Times
Per Month Log-In By Agents
Learning That Grows With Every Agent
As a leading insurer with a growing network of representatives and evolving learning needs, AIA Singapore set out to strengthen how it developed two equally critical groups:
- New candidates preparing for licensing exams, and
- Product expertise and sales readiness for active agents
The existing setup, rooted in classroom training and manual processes couldn’t scale with demand. Candidate onboarding was inconsistent, while tracking Continuing Professional Development (CPD) hours for agents was fragmented and time-consuming. Where things got complicated:
- Learner Complexity: Two distinct cohorts (candidates & agents) required tailored certification-ready learning workflows.
- Compliance Mandates: Meeting strict CPD hour requirements (for agents) was critical for regulatory alignment.
- Fragmented System: Lack of integration between training data and point of sale (POS) systems hindered visibility into agent readiness.
Use cases:
Results:
Ensured industry leading 97% CPD completion rate across 5000+ insurance agents
“We have been using the Disprz platform since 2023. Their responsive support made the implementation smooth and effective. The platform is easy to use, packed with features that make both content delivery and learner engagement seamless. Highly recommended for any organization looking to onboard an LMS platform.”
Certified to Sell Right
AIA Singapore partnered with Disprz to build a skill-first learning ecosystem that addressed the distinct needs of both candidates and certified agents. The platform enabled seamless licensing preparation for aspiring agents, while equipping existing ones with mandatory product certifications, sales enablement, and continuous upskilling - all in one unified solution.
- Seamless Training-to-Sales Activation: Disprz syncs with AIA’s POS system to ensure agents can only sell products they’re certified on. Each completed module unlocks the corresponding product, ensuring agents can only sell products they’ve been certified on. This safeguards ethical selling practices and guarantees that every product is offered with the right intent and knowledge.
- Scalable Compliance and CPD Tracking: With real-time CPD tracking, seamless logging of external training, and product certifications; every agent stays compliant, certified, and transaction-ready. The system scales effortlessly, eliminating compliance gaps across the board. Agents have the provision to upload external trainings completed into the system for tracking.
Readiness You Can Trust
With Disprz, AIA Singapore reimagined its agent training approach; connecting learning with real-time business impact. The platform streamlined certification, aligned training with sales readiness, and ensured every learning milestone translated into frontline performance.
- 97% annual CPD completion rate across 5000 agents; setting an industry benchmark for continuous professional development and compliance.
- Agents average over 77 minutes per month of upskilling on Disprz - reflecting strong engagement and a sustained culture of upskilling.
- Agents log-in at least 8 times per month - reflecting how seamlessly learning is embedded into their flow of work.
