Raising the Standard: AIA’s Journey to Compliant, Sales-Ready Agents

AIA Singapore, the local arm of Asia-Pacific’s largest life insurer, supports 5,000+ agents and over 3,000 employees. With growing regulatory needs and a dual learner base of new candidates and certified agents, AIA Singapore needed to modernize learning beyond classroom training and fragmented CPD tracking.
To scale compliant, sales-ready agent development, AIA Singapore went certification-first.
Challenges
- Two Learner Cohorts with Distinct Needs: Agents and Candidates (Prospective Agents)
- Manual CPD Tracking and Onboarding
- Disjointed Training and Sales Systems
Solution
In partnership with Disprz, AIA Singapore built a skill-first ecosystem that streamlined learning for both aspiring and certified agents. The platform enabled licensing prep, mandatory certifications, and continuous sales training through one unified, scalable solution.
With end-to-end visibility, CPD compliance, and improved agent readiness, AIA Singapore is underwriting success; one certified agent at a time.
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