Customer demands are changing at an exponential pace. It is no secret that a skilled frontline employee can help meet these demands and deliver customer satisfaction efficiently. However, bi-annual training isn’t enough to develop the necessary skills.
Continuous learning in the flow of work must take place to ensure your frontline has the skills needed to drive the outcomes you are expecting from them. To achieve this, companies are implementing best-in-class technology, like mobile learning (or M-learning), to offer learning opportunities in the flow of work.
47% of businesses now use mobile devices to deliver online training (source- Forbes).
M-learning is the use of mobile technology, such as a smartphone or tablet, for learning. While it may seem like a simple explanation, this L&D strategy has proven to promote continuous learning and upskilling that ensures breakthrough employee performance.
M-learning is an effective way to deliver on-demand learning material and opportunities to frontline workers globally, allowing them to expand their abilities and acquire new skills rapidly. The learner’s ability to use mobile learning with “anytime-anywhere access” is what enables training to happen seamlessly during the frontline worker’s daily routine. For instance, retail staff can conveniently learn on the job when there is a lull in foot traffic.
With M-learning, the frontline workforce have easy access to training materials and can easily turn their downtime into productive learning hours.
80% of employees say they prefer online training to in-person training due to its convenience and flexibility. (source – CIO&Leader)
In addition to being a convenient method of learning, below are 6 key benefits of making mobile learning a part of your frontline L&D strategy:
M-Learning is a learner-driven approach that supports frontline growth by shaping their learning trajectory. However, the success of mobile learning in your organization is dependent on how you deliver it. Here are effective ways to deliver mobile learning successfully in your organization. Here are 5 effective ways to ensure you deliver a mobile learning environment successfully for your organization.
87% of HBR survey respondents feel their companies would be more successful if frontline workers were given digital technologies to make decisions. (Source – Harvard Business Review)
Accelerate learning progress and keep your distributed workforce productive by implementing a Frontline Training Platform that’s compatible with electronic devices and mobile training. Easily deliver immersive m-learning experiences to get frontline workers job-ready from the first day. Plan learning interventions to unlock their full potential.
Adopting a mobile-first mobile-centric approach enables you to:
It is rightly said, “Big things come in small packages”; this principle is especially important when it comes to m-learning. Thus, it is crucial to break the extensive training content into small digestible chunks to make it more consumable and effective for the learner.
Microlearning is small digestible chunks of information that are easy to consume and apply to work. They help foster day-to-day growth. It is one of the best tactics to combat the “forgetting curve” and facilitate greater retention of vital information.
Humans forget approximately 90% of the information after a week. (Forbes – The Forgetting Curve)
Therefore it would be beneficial if we offer learning content that is precise and relevant. It should be in an interactive format that employees can easily remember and recollect when working on different tasks.
Below are some tips for incorporating a micro-learning strategy to deliver m-learning efficiently.
Make the m-learning content visually appealing by presenting it through “Flashcards”.
90% of information transmitted to the brain is visual, and visuals are processed 60,000X faster in the brain than text. (source – Hubspot)
Delivering learning material with modules in an easy-to-read and absorb format ensures longer knowledge retention. To enable the same retention, Flashcards are the best way to eliminate extraneous data and focus on the core information that the frontline needs to learn. Moreover, they can be customized to address your business and employees’ unique needs. Whether you want to focus on product knowledge, safety procedures, or customer service skills, Flashcards offer a versatile solution that can be tailored to meet your specific requirements.
How to use Flashcards in m-learning?
If you want m-learning to be truly impactful, you must be meticulously attentive to how you deliver it. Explore various formats to deliver mobile learning.
Below are a few m-learning formats that you can leverage:
You can either opt for the high-performing format or a blended learning journey to maximize the impact of m-learning.
Combining m-learning with gamification leads to better employee engagement. Below are a few benefits of providing a great learning experience by incorporating gamification elements for learning and development.
M-learning makes the frontline training experience seamless and flexible. A distributed workforce can learn at their own pace to build the skills needed to perform their job efficiently. However, it's crucial to implement your mobile learning strategy effectively to ensure continuous learning.
Here are guidelines for what you should take into consideration when selecting a mobile learning management system for a distributed workforce:
Check out the impactful frontline enablement solution from disprz, an all-in-one learning and skilling suite that is packed with rich features to help you do all of the above and much more to provide a feature-rich mobile learning platform to your frontline employees.
Debashree is an adept Content strategist, curator, and our go-to for all things content at Disprz. She is a part of the Content Marketing team and handles content around enterprise learning and skilling for our website and social media. Debashree also spearheads the creation of our high-quality thought leadership content, our Purple papers. With a rich background working with B2B and B2C organizations in health tech, ed tech, hospitality, and more, she currently focuses on curating informative content around generative AI, skilling, and learning. Debashree boasts a distinguished career with over 6 years of expertise in content management. She holds a degree in Aeronautical Engineering from Visvesvaraya Technological University, Karnataka.
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