How Astra Life Achieved 86% Platform Adoption and 90% Course Completion with Disprz
Astra Life, a leading Indonesian life insurance provider backed by Astra International, serves 3.8 million insured lives across Indonesia and manages Rp6.8 trillion in assets. With a growing nationwide agent network supporting customers across diverse markets, behind every policy sold is an agent, and behind every agent is a licensing and product-readiness bar that has to be met before they can advise a single customer.
86%
Platform Adoption
90%+
Course Completion Ratio
46%
Coaching Opportunities
Why Agent Onboarding Couldn't Keep Pace
As Astra Life's agent network grew across locations, the path from recruitment to an active, selling agent stayed manual and inconsistent. New recruits needed structured training before they could even sit for licensing, and the existing setup left gaps in how that readiness was built, measured, and proven consistently across the growing network. Three needs stood out as the network scaled:
- No Structured Onboarding: Astra Life needed a scalable way to move new recruits from hire to active agent, with consistent training rather than ad hoc coaching.
- Inconsistent Product Knowledge: Without a standardized curriculum, product knowledge varied by trainer and location, putting customer advice at risk across the agent network.
- Licensing Readiness, Unproven: Meeting mandatory certification hours and performance benchmarks called for assessment-driven workflows to prove readiness.
Use cases:
Results:
86% platform adoption and 90% course completion across a scaling agent network.
Building Agents Certified to Sell
Astra Life partnered with Disprz to build a structured digital onboarding and training ecosystem for its agent network; one that could scale across locations without losing consistency. New recruits now move through a defined journey from day one, with self-paced modules, interactive content, and certification checkpoints that stand in for the classroom coaching the old model couldn't scale.
- Structured Onboarding Journeys: A defined path takes every recruit from hire to agent-ready, replacing inconsistent, location-based coaching with one journey.
- Self-Paced Agent Training: Agents learn on their own schedule across locations, making structured training accessible without pulling them off the field.
- Interactive Learning Content: Product and process training is delivered through interactive modules designed to hold attention and reinforce retention.
- Assessment & Compliance Tracking: Product knowledge certification and compliance tracking give managers a clear, evidence-based view of who is licensed, trained, and ready to sell.
A Network Ready to Sell
Astra Life needed one digital onboarding and training ecosystem to accelerate agent readiness, standardize product learning, and ensure licensing compliance through assessments. With Disprz, Astra Life turned agent onboarding into a scalable, self-paced ecosystem; giving every new recruit a consistent path to product knowledge, licensing readiness, and active selling.
- 86%+ PLATFORM ADOPTION RATE showing strong engagement and acceptance of the learning ecosystem among agents across the network.
- 90%+ COURSE COMPLETION RATIO of assigned training completed, reflecting a curriculum agents actually finish rather than abandon partway.
- 46% COACHING OPPORTUNITIES IDENTIFIED of sales reps flagged as needing additional coaching, giving managers a targeted list instead of a guess.
- 650+ MONTHLY ACTIVE USERS enabling scalable digital onboarding and training access for agents across locations through structured, self-paced journeys.
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