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Case Study

How Duopharma Achieved 81% Employee Engagement and 70% Learning Adoption with Disprz

Duopharma Biotech is one of Malaysia’s premier pharmaceutical companies, with over 600 product registrations and a workforce of 1900+. A market leader in biosimilars, generics, and consumer healthcare, it commands nearly 25% share of the country’s prescription drug market. Its mission emphasizes “Creating Equity in Healthcare” by enhancing accessibility and reliability across the pharmaceutical value chain.

Employee Engagement<br>Index (EEI)

81%

Employee Engagement
Index (EEI)

Learning<br>Adoption

70%+

Learning
Adoption

Minutes per user<br>spent monthly

100+

Minutes per user
spent monthly

Learning activities<br>created

1800+

Learning activities
created

THE CHALLENGE
Training-Needed-a-Makeover

Why Training Needed a Makeover

Duopharma’s standard operating procedures (SOPs) and capability-building initiatives were managed through multiple systems, making it difficult to drive consistency and track progress at scale. As the organization grew to over 1,900 employees and regulatory requirements evolved, there was a clear need for a more integrated, data-driven approach to learning; one that could align seamlessly with their commitment to operational excellence and workforce readiness. Major challenges were:

  • Fragmented Training Records: Without a centralized system, training data lived across silos; slowing audits and weakening visibility across functions.
  • Compliance Under Pressure: Manual reporting created risks during pharma audits, with no pharma-specific formats or real-time views of completions.

  • Limited Training Visibility: No single view of training completions, gaps, or engagement across roles and plants.
Highlights
Employees: 1900+
Location: Malaysia
Industry: Pharmaceutical

Use cases:

Talent Development Compliance Training Employee Onboarding

Results:

Disprz enable Duopharma to achieve 81% engagement, 70% learning uptake 100+ minutes of monthly learning

“Disprz’s learning platform has played a significant role in enhancing our employees’ development. It provides convenient and accessible learning for all, making it easy for our team to upskill and grow. It’s user-friendly navigation benefits both learners and trainers, and with continuous feature enhancements, logging in has become something to look forward to. Learning has never been more engaging, or more rewarding!”

Sri Gowri

Senior Manager - HR, Duopharma Biotech

The Solution
Streamlined-SOP-Learning

Streamlined SOP Learning at Scale

Duopharma adopted Disprz as its organization-wide learning platform, branded internally as MyDuopharma Learning (MDL), to digitize and streamline training; covering SOPs, onboarding, leadership, and DEI. With full-scale rollout, it ensures consistency, audit readiness, and data-driven insights across all regulated manufacturing sites, becoming the central hub for learning and compliance.

  • Automated Onboarding Journeys: Structured workflows accelerate induction and reduce manual follow-ups for product and compliance readiness. Onboarding and SOP readiness paths customized by role and function.
  • Multilanguage Learning & Modular Design: Supports Duopharma’s hybrid workforce with localized and modular content; delivering consistent, accessible, and culturally relevant learning across roles, locations, and languages.
  • Audit-Ready Dashboards: Custom pharma-specific reports provide seamless regulatory compliance along with clean, exportable formats at the click of a button.

  • Virtual Training Analytics: Google Meet integration syncs live training sessions with real-time reports; critical for managing SOP-heavy tracks.
The Results
Unified-Insights

Manual Inputs to Unified Insights

Duopharma has transformed training from a compliance checkbox to a driver of engagement, equity, and excellence. With SOPs tracked in real time, leadership programs in motion, and compliance embedded into daily learning, Duopharma proves that in a regulated world, agility and accountability can co-exist.

  • 81% EMPLOYEE ENGAGEMENT INDEX (EEI) score achieved in 2024, showing high motivation, alignment, and strong participation among all employees; driven by targeted learning through Disprz.

  • Around 70% LEARNING ADOPTION across a compliance-driven hybrid workforce; reflecting strong uptake across frontline and knowledge workers.

  • 100+ MINUTES PER USER spent monthly on structured learning (SOPs, functional skills).

  • 1,800+ LEARNING ACTIVITIES created (videos, quizzes).

Ready to see how leading enterprises use Disprz to build high-performing teams and drive business impact?