Case Study

How Mayapada Hospital Achieved 93% Platform Adoption and 97%+ Course Completion with Disprz

Mayapada Hospital is committed to delivering world-class healthcare across Indonesia through a growing network of seven hospitals and more than 1,000 beds, helping patients access quality care closer to home instead of travelling abroad. With expansion, Mayapada set its sights on a new goal: consistent competencies and efficiency, achieved by moving learning from the classroom to a shared digital foundation.

Platform Adoption

93%

Platform Adoption

Course Completion Ratio

97%+

Course Completion Ratio

Average Monthly Engagement

180 Minutes

Average Monthly Engagement

THE CHALLENGE
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Training Without a Common Standard

Mayapada's training efforts were built almost entirely around conventional, in-person delivery. With growth, that model became a constraint: programs looked different across branches, clinical and service training struggled to reach multi-shift teams, and leadership had no visibility beyond attendance lists. It needed to unify and streamline training across its branches; and build the data, skills, and governance foundation a shift from conventional to digital learning requires, before any AI layer could responsibly sit on top of it.

  • Classroom-Only Training: In-person delivery created speed, manpower, and cost constraints as the hospital network kept expanding.
  • Inconsistent Branch Standards: Disconnected training led to inconsistent skills / performance across branches, with leadership visibility limited to attendance.
  • No Foundation for What's Next: Limited digital infrastructure (clean data, digital skills, and clear ownership) slowed AI-powered workforce development.
Highlights
Employees: 2,900+
Location: Indonesia
Industry: Healthcare

Use cases:

Employee Onboarding Talent Development Performance Enablement

Results:

93% platform adoption, unifying training across 2,900+ active users with 97%+ course completion.

The Solution
Learning-that-Keeps-Pace

Unified Digital Learning Backbone

Mayapada Hospital replaced fragmented classroom training with MYlearning, a unified LMS powered by Disprz, across its multi-branch network. Modules were mapped to role-based pathways (Medical/GP, Nursing, and Ancillary), while clear executive sponsorship tied to the performance management system, weekly adoption and completion dashboards, and manager-led nudges kept participation on track across every shift.

  • Self-Paced Learning: Clinical and non-clinical staff build skills on their own schedule, removing the scheduling and travel constraints of classroom-only training.
  • Virtual Conference Tools: Live sessions reach multi-shift teams across branches without requiring everyone in the same room at the same time.
  • Structured Onboarding: New hires across every branch move through the same onboarding journey, so day-one competency looks the same everywhere.
  • Insightful Learning Reports: Dashboards give leadership visibility into adoption, completion, and engagement; including how learners access content well beyond what a classroom attendance sheet could ever show.
The Results
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Consistent Skills, Hospital-Wide

With a single digital backbone in place, Mayapada Hospital has moved from fragmented, branch-by-branch training to a learning system that is visible, scalable, and consistent across its network — enabling standardized competencies, faster onboarding, and continuous workforce development at scale, with AI now positioned to layer personalized pathways and capability intelligence on top.

  • 93% Platform Adoption: Consistent enrollment across branches, standardizing skill-building for clinical and non-clinical teams.
  • 97%+ Course Completion Ratio: Across 60 digital learning modules spanning ancillary, nursing, and GP-level roles.
  • 180 Minutes Average Monthly Engagement: Spent learning per user each month; equivalent to 1,474 offline classroom sessions, without adding trainers.
  • 60+ Learning Modules: Single digital library standing in for what used to be fragmented, branch-by-branch sessions.

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