How Telkomsel Achieved 97% Platform Adoption and 92%+ Course Completion with Disprz

Telkomsel's AI strategy set a high bar for its workforce: the company made AI training mandatory for 100% of employees, across every directorate and age group, backed by reward and consequence. Meeting that mandate (and moving beyond it) toward truly personalized, AI-generated learning paths built on each employee's competency gap depended on something more foundational: the ability to assess skills accurately and at scale, especially across a technical and network workforce spanning dozens of specialized areas. Major challenges were:

• Assessment at Scale: Manually creating assessments across diverse technical and functional skills couldn't keep pace with workforce growth.
• Hiring-to-Development Gap: Recruitment assessments and employee skill development operated in separate, disconnected systems.
• From Mandate to Mastery: Personalized AI-driven learning required real-time skill insights beyond traditional classroom-based training.

Telkomsel used Disprz as its enterprise learning experience platform (LXP) for both corporate employees and technical network teams. To address its skill assessment gap, it implemented Disprz's Adaptive Assessment capability as part of its Competencies & Assessment (CA) initiative. It rolled out the solution enterprise-wide to all corporate employees from day one, later layering in AI-generated individual learning paths on top of the same skill data.

• Adaptive Assessment: Automatically adjusts question difficulty to the learner's level, cutting the manual work of authoring separate question banks for each skill.
• Recruitment-Ready Assessment: The same adaptive engine supports hiring, assessing candidates before they join, while AI Job Matching scores employee fit for target roles, unifying hiring and staff development.
• Seamless HRMS Integration: Disprz syncs with Telkomsel's HRMS to keep employee and skill data current across the platform, with Power BI integration planned next.
• Embedded Super App Access: Custom middleware connects Disprz to Telkomsel's internal super app, giving employees seamless access within their existing digital workflow.

Since rollout, Telkomsel has tracked adaptive assessment completion across 250+ skills and 10,000+ platform users, the number of employees who have advanced their skill levels, and the volume and format of content consumed; building a clear, ongoing picture of workforce capability while enabling more targeted learning interventions, workforce planning, and personalized development paths.

• 97% Platform Adoption (for both white-collar and technical network teams) with the Competencies & Assessment rollout reaching every user directly.
• 92%+ Course Completion Ratio reflecting how deeply skill development has embedded into daily work; extending into AI-generated, personalized learning.
• 150 Minutes Average Monthly Engagement spent per user each month on adaptive assessments and learning content.

• 6,000+ Learning Modules across MOOCs, classroom sessions, and self-paced formats.