How Yoma Bank Achieved 5X Learning Hours and 80% Higher Training Reach with Disprz

As Yoma Bank expanded its operations and workforce, enabling consistent skilling and knowledge access across both knowledge employees and frontline branch staff became a strategic priority. With diverse roles, evolving customer expectations, and a wide branch network, the bank needed a unified learning ecosystem that could deliver personalized, role-relevant training at scale.

But in the absence of an intelligent, centralized platform, two core challenges emerged:

• Lack of Personalized Skilling: Employees lacked a structured way to map their skills to relevant learning content, limiting targeted development and growth.

• Fragmented Knowledge Access: Training and knowledge resources were dispersed, making it difficult to ensure consistent learning experiences and efficient knowledge sharing across branches.

Yoma Bank partnered with Disprz to create a scalable, AI-powered learning hub that could deliver personalized, role-based training across its diverse workforce. The platform was designed to seamlessly integrate skilling and knowledge management, ensuring every employee had access to relevant, timely learning. With a strong focus on personalization and accessibility, the solution enabled employees to follow curated learning journeys aligned to their roles and skill requirements. Key enablers of this transformation included:

• Hyper-Personalized Learning Pathways that mapped individual skills to relevant content, ensuring targeted and role-specific development.

• Centralized Knowledge Ecosystem enabling seamless knowledge discovery and efficient sharing across teams and branches.

• AI-Driven Recommendations and Social Learning to enhance engagement, promote peer-to-peer knowledge exchange, and drive continuous learning at scale.

Together with Disprz, Yoma Bank successfully transformed its learning ecosystem, demonstrating how AI-powered, personalized skilling can unlock workforce capability and drive enterprise-wide impact.

• 5X increase in average learning hours per employee, reflecting significantly higher engagement and adoption of continuous learning.

• 80% increase in training penetration across branches, ensuring consistent capability building for both frontline and knowledge employees.

• Access to 65,000+ courses through a centralized platform, enabling seamless knowledge sharing and faster, more efficient learning across the organization.

• 85%+ platform adoption across the workforce, highlighting strong user acceptance and sustained engagement with the learning ecosystem.