How PNM Achieved 85% Platform Adoption and 83% Completion Across 73,000 Frontline Learners with Disprz

Learning at PNM was conducted mostly through offline classroom training. While effective in localized settings, this approach struggled to scale alongside PNM’s rapid workforce expansion and operational complexity. For a mission-driven organization where consistency, compliance, and speed directly affect service delivery, the absence of a centralized, scalable learning platform became a strategic bottleneck.

As frontline headcount grew into the tens of thousands, learning and development faced challenges such as:

• Fragmented Data: Learning information scattered across systems and locations, slowing reporting and increasing manual errors.
• Limited Visibility: No unified view of learner progress or completion across regions, branches, and operational areas.
• Manual Onboarding: Labor-intensive onboarding processes struggling to scale while onboarding up to 5000 hires monthly. 

Disprz helped PNM replace fragmented, classroom-led training with a centralized, digital-first learning ecosystem for a large frontline workforce. Built for simplicity, accessibility, and measurable impact, Disprz LMS became the backbone for onboarding, mandatory training, product updates, and hybrid learning; integrating seamlessly into daily operations without disrupting execution.

• Unified Learning Visibility Platform: Centralized reporting and region-wise tracking to deliver real-time insights, faster follow-ups, and stronger accountability.
• Automated Compliance And Onboarding: Built-in timelines, due-date reminders, and scalable onboarding workflows to reduce manual effort and ensure timely completion.
• Scalable Hybrid Learning Enablement: Supports self-paced and classroom learning at scale, ensuring consistent knowledge delivery across frontline teams.
• Data-Driven Performance Insights: Custom Power BI heat maps help senior leaders monitor completion and drive timely branch-level interventions. 

With Disprz, PNM has taken a decisive step toward building a structured, visible, and measurable learning ecosystem for one of the largest frontline workforces in the microfinance sector. PNM now has consistent visibility into learning completion and engagement across the organization; laying the foundation for continuous, self-initiated learning at scale.

• 85% Platform Adoption achieved across the organization, with 73000+ frontline learners actively onboarded onto the platform
• 83% Learning Completion Ratio enabled by structured timelines, reminders, and regional tracking.
• 2200+ Learning Activities annually spanning documents, videos, quizzes, flashcards, and web resources.
• 700+ Learning Modules delivered annually across self-paced and classroom formats, supporting hybrid learning at scale.