How SMBC Indonesia Achieved 90%+ Adoption and 75%+ Module Completion with Disprz

Operating in a highly regulated sector, SMBC Indonesia faced a pressing need to modernize how it delivered compliance, onboarding, and frontline training. But their existing setup created more friction than progress, lacking the flexibility to scale or personalize learning. This manual-heavy structure slowed down onboarding, made On-the-Job Training (OJT) tracking inefficient, and left the 7,000-strong hybrid workforce underserved.

• Manual OJT Processes: Frontline on-the-job training relied entirely on paper-based checklists and manager reviews.
• Heavy Admin Overload: Attendance, tracking, and reporting were manually compiled, draining L&D bandwidth.
• Limited Process Automation: From onboarding journeys to mandatory certifications, most processes lacked automation and consistency.

SMBC Indonesia partnered with Disprz to reimagine how learning could fuel both compliance and capability building. By adopting the Disprz Learning Management System (LMS), the bank digitized training and unlocked learning automation at scale. Rolled out enterprise-wide, the platform unified compliance, onboarding, and frontline OJT into one seamless ecosystem; driving efficiency, visibility, and employee empowerment. The transformation was anchored on four main pillars:

• Digitized OJT Standards: Banking-mandated OJT moved from paper logs to structured digital mapping within the platform; with 100% tracking.
• Automated Assignments & Reporting: Training allocations, reminders, and compliance reporting now run seamlessly, with automated feeds into SMBC Indonesia’s RPA system.
• Smarter Classroom Experience: Features like QR-code attendance, quizzes, and centralized repositories streamlined the instructor-led journey.
• Seamless HRMS Integration: Employee training records synced automatically with the core HR systems, thus significantly reducing data silos.

By embracing automation, SMBC Indonesia successfully transitioned from fragmented, manual-heavy learning to a data-driven, scalable, and compliance-ready ecosystem. With smoother onboarding, digitized OJT, and real-time reporting, the bank has built a workforce that is not only regulation-ready but also empowered to serve customers better and grow with confidence. The results were immediate and measurable.

• 90%+ PLATFORM ADOPTION RATE demonstrating remarkable engagement levels among 7,000+ employees, driving impactful learning outcomes at scale.
• 75%+ MODULE COMPLETION RATE achieved through structured, trackable OJT journeys, driving consistent learning among all employees.
• 64%+ MONTHLY ACTIVE USERS reflecting strong adoption across the workforce, with an average of 53 minutes of learning time per user.