What is frontline enablement?
Quick answer: Frontline enablement is equipping deskless, customer-facing workers with the knowledge, skills and practice they need to perform well, delivered where they actually work. It targets the majority of the global workforce who are not at a desk, retail, hospitality, field, manufactur…
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Frontline enablement is equipping deskless, customer-facing workers with the knowledge, skills and practice they need to perform well, delivered where they actually work.
It targets the majority of the global workforce who are not at a desk, retail, hospitality, field, manufacturing, logistics, with mobile-first, bite-sized learning, product and service knowledge, and practice in the flow of work. Done well it lifts service, safety, sales and consistency across locations.
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