Why is frontline training different from office training?
Quick answer: Frontline training is different because the audience and constraints are different: deskless, time-poor, high-turnover staff spread across many locations. Office workers can take a course at a computer; frontline staff cannot step away for long, often share devices, and change jo…
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Frontline training is different because the audience and constraints are different: deskless, time-poor, high-turnover staff spread across many locations.
Office workers can take a course at a computer; frontline staff cannot step away for long, often share devices, and change jobs frequently. So frontline training has to be mobile-first, bite-sized, available in the flow of work and fast to update and deploy, with content built for quick application rather than long study.
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